Terms of Service

Last updated: 14 February 2026

Please read these terms carefully before downloading, installing, or using Cloudberry or any other product or service provided by Tindra Labs. By using our products, you ("User", "You") agree to be bound by these Terms of Service ("Terms"). If you do not agree, you must not use the software.

1. Definitions

  • "Provider" means Tindra Labs, a sole-trader business based in the United Kingdom.
  • "Software" means the Cloudberry server application, web client, and all associated packages, scripts, and documentation distributed as part of the Cloudberry project.
  • "User" means any individual or entity that downloads, installs, configures, or operates the Software.
  • "Third-Party Service" means any external service accessed by the Software, including but not limited to Apple iCloud, Apple ID authentication services, OpenStreetMap/Nominatim geocoding services, and any cloud storage or CDN provider.
  • "User Data" means any data processed by the Software, including photographs, videos, metadata, credentials, account information, and any other content.
  • "Self-Hosted Instance" means a deployment of the Software operated and maintained by the User on infrastructure controlled by the User.
  • "Free Tier" means the feature-limited version of the Software available at no cost.
  • "Premium" means the full-featured version of the Software requiring a valid paid license.

2. License Grant

Subject to these Terms, the Provider grants you a limited, non-exclusive, non-transferable, revocable license to use the Software for personal or internal business purposes. You may install and operate the Software on hardware or virtual infrastructure that you own or control.

This license does not grant you any right to sublicense, sell, resell, distribute, or make the Software available to third parties as a hosted service, unless expressly authorised in writing by the Provider.

3. Free Tier and Premium Plans

3.1 Free Tier

The Free Tier permits use of the Software with the following limitations:

  • 1 iCloud account
  • Up to 1,000 synced photos
  • Manual sync only (no scheduled automatic syncs)
  • Full web interface, search, albums, and bulk download

The Free Tier is provided at no cost and does not require a credit card or payment information. The Provider reserves the right to modify Free Tier limits at any time.

3.2 Premium

Premium unlocks the full feature set, including:

  • Unlimited iCloud accounts
  • Unlimited photos
  • Scheduled automatic sync
  • Change and deletion detection
  • Priority support

3.3 License activations

Each Premium license key may be activated on up to 3 simultaneous instances. If you need additional activations, contact support@tindralabs.com.

3.4 Offline grace period

Your Cloudberry instance periodically validates its license with our license server. If the license server is unreachable, Premium features continue to function for a 30-day grace period. After 30 days without successful validation, the instance reverts to the Free Tier until connectivity is restored.

4. Subscriptions, Payments, and Refunds

4.1 Payment processor

All payments are processed by Lemon Squeezy (Lemon Squeezy LLC), which acts as our merchant of record. By making a purchase, you also agree to Lemon Squeezy's terms of service.

4.2 Subscription plans

Premium is available as:

  • Monthly: $4.99/month, billed monthly
  • Annual: $49.99/year, billed annually
  • Lifetime: $79.99, one-time payment with no expiry

Prices are in US Dollars. Applicable taxes (including VAT) are calculated and collected by Lemon Squeezy based on your location.

4.3 Cancellation

You may cancel your subscription at any time through your account dashboard or via Lemon Squeezy. Cancellation takes effect at the end of the current billing period. After cancellation, your instance reverts to the Free Tier. Your synced photos remain on your server — nothing is deleted.

4.4 Refunds

You may request a refund within 14 days of purchase by contacting support@tindralabs.com. Refund requests after 14 days are handled on a case-by-case basis. Lifetime license refunds are only available within the 14-day window.

EU and UK consumers have a statutory 14-day right of withdrawal under the Consumer Contracts Regulations 2013 (UK) and EU Directive 2011/83/EU. By using the Software immediately after purchase, you acknowledge that you may lose your right of withdrawal once the digital content has been fully provided.

5. Nature of the Software

Cloudberry is self-hosted software that operates entirely on infrastructure controlled by the User. The Provider does not host, operate, or manage any instance of the Software on behalf of the User. The Provider does not have access to, and does not receive, any User Data, credentials, or content processed by the Software.

The Software is provided as a tool. The Provider is solely the author of the software code and bears no responsibility for how it is deployed, configured, or used.

6. Third-Party Services & Apple iCloud

The Software may interact with Third-Party Services, including Apple iCloud and Apple ID authentication services. You acknowledge and agree that:

  • Your use of any Third-Party Service is governed exclusively by that service's own terms of service, privacy policy, and applicable law. The Provider is not a party to any agreement between you and any Third-Party Service.
  • The Provider has no affiliation with, endorsement by, or partnership with Apple Inc. or any Apple subsidiary. Cloudberry is independent, third-party software and is not approved, sponsored, or certified by Apple.
  • You are solely responsible for ensuring that your use of the Software complies with all applicable Third-Party Service terms, including the Apple Media Services Terms and Conditions and the iCloud Terms of Service.
  • The Provider makes no representations or warranties regarding the availability, reliability, or continued compatibility of the Software with any Third-Party Service. Third-Party Services may change their APIs, terms, or functionality at any time without notice.

7. Credentials & Authentication

The Software may require you to enter Apple ID credentials or other authentication tokens to access iCloud services. You acknowledge and agree that:

  • All credentials are stored and processed locally on your Self-Hosted Instance. The Provider never receives, transmits, collects, or has access to your credentials.
  • You are solely responsible for the security of your credentials and your Self-Hosted Instance, including network security, access controls, encryption, and physical security.
  • The Provider is not liable for any unauthorised access to your credentials, accounts, or data resulting from your deployment, configuration, or operation of the Software.
  • You must not use the Software with credentials belonging to any person or entity without that person's or entity's explicit, informed consent.

8. User Data & Privacy

Because Cloudberry is self-hosted, the Provider does not process any User Data. You are the sole data controller (as defined under the UK GDPR and EU GDPR) and are solely responsible for:

  • Ensuring that your use of the Software complies with all applicable data protection and privacy laws, including but not limited to the UK GDPR, the EU GDPR, the UK Data Protection Act 2018, the California Consumer Privacy Act (CCPA), and any other applicable national or regional privacy legislation.
  • Obtaining all necessary consents from data subjects whose personal data (including photographs, videos, location data, and metadata) is processed by the Software.
  • Implementing appropriate technical and organisational security measures to protect User Data stored on your Self-Hosted Instance.
  • Responding to data subject access requests, deletion requests, and other rights exercised under applicable data protection laws.

The Software may make network requests to third-party services (such as OpenStreetMap Nominatim for reverse geocoding). These requests may transmit GPS coordinates or other metadata. Such requests are made by your Self-Hosted Instance and are subject to the third-party service's privacy policy.

For information about data the Provider does collect (license validation, account registration, purchases), see our Privacy Policy.

9. Acceptable Use

You agree not to use the Software to:

  • Access accounts or data belonging to others without explicit authorisation
  • Circumvent, disable, or interfere with security features of any Third-Party Service
  • Violate any applicable local, national, or international law or regulation
  • Infringe upon the intellectual property rights or privacy rights of any third party
  • Distribute, sublicense, or make the Software available as a service to third parties without authorisation
  • Reverse engineer, decompile, or disassemble the Software
  • Share, redistribute, or publicly post your license key
  • Engage in any activity that could damage, disable, overburden, or impair any Third-Party Service

10. Intellectual Property

The Software, including all source code, object code, documentation, design, and trademarks, is and remains the exclusive property of the Provider. These Terms do not grant you any intellectual property rights in the Software except the limited license expressly stated in Section 2.

"Apple", "iCloud", "Apple ID", and related marks are trademarks of Apple Inc. "OpenStreetMap" is a trademark of the OpenStreetMap Foundation. All other trademarks are the property of their respective owners. Use of these marks is for identification purposes only and does not imply endorsement.

11. Disclaimer of Warranties

THE SOFTWARE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

Without limiting the foregoing, the Provider makes no warranty that:

  • The Software will meet your requirements or expectations
  • The Software will be uninterrupted, timely, secure, or error-free
  • The results obtained from the Software will be accurate, complete, or reliable
  • Any defects or errors in the Software will be corrected
  • The Software will be compatible with any Third-Party Service now or in the future
  • The Software will not result in any loss or corruption of User Data

You assume all risk associated with the installation, configuration, and use of the Software. This disclaimer applies to the fullest extent permitted by applicable law, including under the Consumer Rights Act 2015 (UK), EU Directive 2019/771 on the sale of goods, and the Uniform Commercial Code (UCC) as adopted by applicable US states.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL THE PROVIDER BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OR INABILITY TO USE THE SOFTWARE.

Without limitation, the Provider shall not be liable for:

  • Loss, corruption, or unauthorised access to User Data, photographs, videos, or metadata
  • Loss or compromise of Apple ID credentials, authentication tokens, or session data
  • Suspension, termination, or restriction of your Apple ID or iCloud account by Apple
  • Any action taken by Apple or any Third-Party Service in response to your use of the Software
  • Downtime, data loss, or service interruption of any Third-Party Service
  • Security breaches of your Self-Hosted Instance or network infrastructure
  • Any violation of Third-Party Service terms caused by your use of the Software
  • Costs of procurement of substitute goods or services

In jurisdictions that do not allow the exclusion or limitation of liability for consequential or incidental damages, the Provider's liability shall be limited to the maximum extent permitted by law. In no event shall the Provider's total aggregate liability exceed the amount you paid for the Software in the twelve (12) months preceding the claim, or fifty US dollars (USD $50.00), whichever is greater.

13. Indemnification

You agree to indemnify, defend, and hold harmless the Provider from and against any and all claims, demands, losses, damages, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to:

  • Your use or misuse of the Software
  • Your violation of these Terms
  • Your violation of any Third-Party Service terms, including Apple's terms of service
  • Your violation of any applicable law, regulation, or third-party right
  • Any claim by a third party related to User Data processed by your Self-Hosted Instance
  • Any security incident affecting your Self-Hosted Instance

14. Termination

These Terms are effective until terminated. The Provider may terminate or suspend your license at any time for breach of these Terms. Upon termination:

  • You must cease all use of the Software and destroy all copies in your possession
  • Any outstanding subscription payments remain due
  • Your synced photos and data remain on your own server — the Provider has no access to delete them
  • Sections 1, 8, 10, 11, 12, 13, 15, 16, and 17 survive termination

15. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to conflict of law principles.

Any dispute arising out of or in connection with these Terms shall first be subject to good-faith negotiation. If the dispute cannot be resolved within thirty (30) days, it shall be submitted to the exclusive jurisdiction of the courts of England and Wales, except where mandatory consumer protection laws require otherwise.

EU consumers: Nothing in these Terms affects your mandatory consumer rights under the law of your country of residence. You may also use the European Commission's Online Dispute Resolution platform.

US consumers: You agree to waive any right to participate in a class action lawsuit or class-wide arbitration against the Provider, to the maximum extent permitted by applicable law.

16. Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be modified to the minimum extent necessary to make it enforceable, or if it cannot be modified, it shall be severed. The remaining provisions shall continue in full force and effect.

17. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and the Provider with respect to the Software and supersede all prior or contemporaneous agreements, communications, and proposals, whether oral or written. The in-app license agreement presented when you first launch Cloudberry incorporates and is consistent with these Terms.

18. No Professional Advice

The Software and these Terms do not constitute legal, professional, or compliance advice. You are solely responsible for seeking independent legal counsel regarding your use of the Software, compliance with applicable laws, and compliance with Third-Party Service terms.

19. Changes to These Terms

The Provider reserves the right to modify these Terms at any time. Updated Terms will be posted on this page with an updated "Last updated" date. Your continued use of the Software after any modification constitutes acceptance of the updated Terms. It is your responsibility to review these Terms periodically.

20. Contact

For questions about these Terms, contact us at:

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